Business Process Transformation

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Explore our Business Process Transformation services.

Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

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Phase 1: Analyze ‘as is’ process

We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
We also identify process risks and build safeguards against them.[/iconlist_item][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]

Phase 2: Design ‘to be’ process

We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.[/iconlist_item][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]

Phase 3: Implement and improve

Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.[/iconlist_item][/iconlist]

Results you can measure.

[counter type=”image” value=”40″ duration=”1000″ title=”Cost savings from a complete customer experience redesign for a global retailer” prefix=”$” suffix=”m”]
[counter type=”image” value=”27″ duration=”1000″ title=”Reduction in year-over-year contact minutes for a consumer manufacturer” suffix=”%”]
[counter type=”image” value=”15″ duration=”1000″ title=”Improvement in customer satisfaction ratings for a large provider” suffix=”%”]


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[testimonial name=”Adam Epstein” image=”638″ subtitle=”CEO / Director” company=”American National University”]I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.[/testimonial]
[testimonial name=”Mrs. Sherena” image=”640″ company=”Corporate communications Executive” css=”.vc_custom_1513672193191{background-color: #dd3333 !important;}”]We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.[/testimonial]
[testimonial name=”Mike Guardalabene” image=”639″ company=”Celebi Aviation Holding” css=”.vc_custom_1515642112996{background-color: #00a914 !important;}” subtitle=”Group CEO”]We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.[/testimonial]
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1. Iterate Design

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.[/iconlist_item][iconlist_item type=”entypo” icon_entypo=”entypo-icon entypo-icon-code”]

2. Validate Develop

This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.[/iconlist_item][iconlist_item type=”entypo” icon_entypo=”entypo-icon entypo-icon-upload-cloud”]

3. Optimize Deliver

Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.[/iconlist_item][/iconlist]