Customer Engagement Transformation

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Explore our Customer Engagement Transformation services.

Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

[iconlist icon_size=”small”][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.[/iconlist_item][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.[/iconlist_item][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.[/iconlist_item][/iconlist]

Results you can measure.

[counter type=”image” value=”40″ duration=”1000″ title=”Cost savings from a complete customer experience redesign for a global retailer” prefix=”$” suffix=”m”]
[counter type=”image” value=”27″ duration=”1000″ title=”Reduction in year-over-year contact minutes for a consumer manufacturer” suffix=”%”]
[counter type=”image” value=”15″ duration=”1000″ title=”Improvement in customer satisfaction ratings for a large provider” suffix=”%”]


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[testimonial name=”Adam Epstein” image=”638″ subtitle=”CEO / Director” company=”American National University”]I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.[/testimonial]
[testimonial name=”Mrs. Sherena” image=”640″ company=”Corporate communications Executive” css=”.vc_custom_1515642001547{background-color: #dd3333 !important;}”]We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.[/testimonial]
[testimonial name=”Mike Guardalabene” image=”639″ company=”Celebi Aviation Holding” css=”.vc_custom_1515641996773{background-color: #00a914 !important;}” subtitle=”Group CEO”]We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.[/testimonial]
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1. Iterate Design

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.[/iconlist_item][iconlist_item type=”entypo” icon_entypo=”entypo-icon entypo-icon-code”]

2. Validate Develop

This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.[/iconlist_item][iconlist_item type=”entypo” icon_entypo=”entypo-icon entypo-icon-upload-cloud”]

3. Optimize Deliver

Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.[/iconlist_item][/iconlist]